Frequently Asked Questions
Everything you need to know about your Google Beauty experience.
What is your return policy for skincare products?
We offer a 30-day return policy for all beauty products. Items must be in their original packaging and lightly used or unopened to qualify for a full refund.
How can I track my Google Beauty order?
Once your order ships, you will receive an email with a tracking link. You can also track your package directly through your Google account dashboard under 'Order History'.
Are your products cruelty-free and vegan?
We are committed to ethical beauty. 90% of our catalog is certified cruelty-free, and we offer a dedicated 'Vegan' filter on our shop page for animal-friendly options.
Do you offer international shipping?
Yes, Google Beauty ships to over 50 countries. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, Google Pay, PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How do I know which product is right for my skin type?
You can use our AI-powered Skin Consultant tool on the homepage or contact our beauty experts via live chat for a personalized consultation.